RETURN POLICY

1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a return, the denim hat or belt must be unused, remain in its original condition, and be returned with all original packaging, tags, accessories, and other included materials, where applicable.

2. Return Address

Approved returns should be sent to the following return address:

10227 GULFSTREAM LN

SUGAR LAND TX 77498

United States

Please contact customer service through the available channels on goddessemilyrs.com before returning any item to obtain return authorization and applicable return instructions.

3. Return Authorization

Before sending any denim hat or belt back, customers must contact customer service to receive return authorization and return instructions.

Customers should not send unauthorized returns without first contacting customer service.

4. Non-Returnable Items

Returns may not be accepted for:

– Denim hats or belts damaged as a result of misuse or improper handling.

– Denim hats or belts showing excessive wear, alteration, or other unauthorized changes.

– Products returned after the 30-day return period.

– Items missing original packaging, tags, accessories, or included materials.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs when:

– The customer no longer wants the product.

– The wrong product was ordered by the customer.

– The customer purchased an incorrect quantity.

– The customer provided an incorrect or incomplete shipping address.

– The product is being returned without a quality-related issue.

If a return is required because of a defective product, shipping damage, or an incorrect item shipped, reasonable return shipping costs will be covered.

6. Return Process

Customers must contact customer service before returning any product. Unauthorized returns may not be accepted.

Once the return request is approved, customers will receive return instructions.

7. Refund Processing

After the returned denim hat or belt has been received and approved following inspection, the applicable refund will generally be processed to the original payment method within approximately 3–5 business days.

The time required for the refund to appear in the customer’s account may vary depending on the financial institution or payment provider.

8. Exchange Policy

Eligible denim hats or belts may be exchanged for the same item if the original product is defective, damaged during shipping, or incorrectly shipped, subject to product availability.

9. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact customer service within 7 days of delivery.

Please provide your order number and photographs of the product and packaging so the issue can be reviewed.

10. Contact Information

Customers may use the customer service contact channels available on goddessemilyrs.com.